Shipping Costs

The cost of the freight and handling is determined by the carrier company and is calculated at checkout. You can view your estimated shipping cost by inserting the items you are looking to purchase and your suburb in the shipping cost estimator.

 

Order Confirmation

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorised your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorisation and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

 

Order Shipment

If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the email address you provide when checking out.  If you do not receive tracking information from us within seven business days of your order, feel free to follow up with us at: sales@lovebabycot.com.au

 

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrived damaged, please send photos of the damage to returns@lovebabycot.com.au and we will process an insurance claim on your behalf.

 

Cancellations, Returns & Refunds

All orders cancelled after 48 hours may be subject to a $20 administration fee, whether or not your order has shipped.  If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and the item must be returned in the original unopened packaging. Refunds will only be issued to the original credit card that you use when placing your order. Please ensure you take the time to select the correct size of your product as we may not exchange or refund for incorrect choice or change of mind.