Overview

Due to the nature of the products we sell, we do not offer refunds or exchanges where you have changed your mind, made a wrong selection, misunderstood what you were buying, did not read the product description, have bought the product twice or more, have been gifted a product similar or the same, or found the goods cheaper elsewhere or on sale/promotion through us at any time.

The reasons we do not offer refunds is that we are unable to resell the product, as new. We trust that you understand that for safety and hygiene reasons, you would not want to receive a product for your baby that has been potentially used previously. We also do not offer refunds because there are significant costs to us to process a refund, including PayPal, Afterpay and Zip Pay fees that are charged to us. We can not waive those fees, so we do not offer refunds – so please make your selection carefully.

You are welcome to contact us with any questions at returns@lovebabycot.com.au. As a family-owned business, we pride ourselves on exceptional customer service and we will always endeavour to provide a resolution for you.  

Damages and issues 
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please keep the original packaging so that we can identify the product details.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalised items), and personal care goods. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.