Answers for
your Questions

BABY COTS

WHAT SAFETY STANDARDS DO OUR COTS MEET?

All our products meet the relevant Australian Safety Standards. Australian manufacturing standards are also adhered to in accordance with the guidelines and directions from expert industry regulators. Our cots meet the Australian and New Zealand safety standards AS/NZS: 2172/2010.

WHAT IF I NEED HELP ASSEMBLING MY COT?

All cots include an instruction manual in the packaging carton. The instruction manual clearly shows a ‘how to guide’ so you can assemble the cot. If you cannot locate your instruction manual, or are having difficulty with the assembly, please contact our friendly team at hello@lovebabycot.com.au.

 

It is very important to follow the assembly instructions provided to ensure your baby cot and furniture products are safe for use and to avoid unnecessary damage to your product.

WHY DO I NEED TO BUY YOUR MATTRESS FOR THE COT?

Our mattress range is of the highest quality and specifically made to fit your chosen cot. Your baby’s mattress is one of the most important items you buy. Our mattress ranges include; breathable fibre mattresses and innerspring mattresses, with an amazing 10-year warranty on the springs.. All have been fully tested to the Australian Standard to avoid SIDS.

WHAT IS A DROP SIDE FOR THE COT?

A drop side for a cot, is one panel on our cot that moves up and down. It has been ergonomically designed to support your back so there is no strain. Drop sides are perfectly safe, if designed and made correctly with good quality mechanisms. Our cots are designed with our famous smooth single hand drop side, as we believe as parents ourselves, that this makes life just a little easier and painless when raising busy families – no heavy bending necessary.

HOW MANY BASE LEVELS DOES THE COT HAVE?

Our cots have two base levels. The Australian Standard does not permit a cot to have any more than 2 base levels, as the safety experts believe that a cot with more than 2 levels is unsafe. The first level is called the bassinet level. It is suitable for a newborn until just before they can sit upwards or lift themselves up. We recommend that you lower your base level to the lower level when they reach this stage, to prevent your baby from climbing out of the cot.

WHY DOES THE FURNITURE VARY IN COLOUR AND TEXTURE?

As timber is a natural product there can be a colour variation and grain patterns which enhances it’s natural beauty. Our manufacturers do not colour match timber during fabrication as the waste from such practices would be environmentally irresponsible, so you will see some variations in your products. We believe this is what makes a timber product naturally beautiful. These variations are unavoidable as timber is seasonal and will vary between seasons, including the way in which the paint appears on different surfaces. These variations will not be considered manufacturing faults or defects under our warranty.

DO YOU OFFER A PRODUCT WARRANTY?

All our products are covered by a manufacturer’s no-fault warranty. It excludes transport damage, incorrect assembly or mishandling and wear and tear. All warranty claims must be accompanied by proof of purchase, within the warranty period. Please refer to your product instruction manual for details of the warranty relating to your product.

Alternatively, please contact us, for assistance with your warranty claim. The cost of freight of your product and any replacements may not be covered by us, and you may need to pay these freight costs. Of course, our team does their very best to assist you with any warranty claims and queries.

WALL ART

WHAT IS THE QUALITY OF THE FRAMED ART PRINT?

Our framed prints are printed onto bright white, 100% cotton rag, archival quality paper before being mounted onto a foam core board, framed behind high-quality plexiglass (so we can make sure your artwork arrives in tip-top shape), and strung as either landscape or portrait. You can choose from a black, white or natural oak frame moulding that is 30mm wide and sits 45mm deep from the wall.

WHAT IF I NEED HELP IN SELECTING MY ART FOR THE NURSERY?

We would absolutely love to help you! Here at lovebabycot, we have a design team that have created many beautiful nurseries for our customers, and with lots to get ready for the arrival of your baby, we understand how hard it can be to find the time to choose the picture-perfect artwork for your space. Through our extensive network we can source the perfect pieces in the style and colour palette you prefer through our Design Service. Simply contact us for more details on how we can help you by emailing us at hello@lovebabycot.com.au

HOW DO I CARE FOR MY WALL ART?

Want to make sure your artwork stands the test of time and always looks fabulous? To keep your framed prints and poster prints clean and dust free, simply wipe them over regularly with a soft, dry cloth. Good quality microfibres are our favourites! Remember to never use chemical cleaning products or water as this could damage your artwork. Also, make sure that you keep all artwork out of direct sunlight, as this can lead to fading or warping.

SHIPPING AND DELIVERY

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Because our different product types are either custom made, produced and processed in a number of different warehouses, the time it takes for your order to be made and packed is dependent on the product. This also means that orders with multiple product types may result in different products shipping at different times. Below is a list of our typical order fulfillment time frames per product.

NURSERY FURNITURE: Approx 7 to 10 Business Days.

BED LINEN AND DECOR: Approx 3 to 7 Business Days.

WALL ART: Approx 3 weeks.

HOW DO I TRACK MY ORDER?

Our trusted Freight carriers will notify you with a tracking number via your mobile and you will receive an email on your order status. This starts from the moment you place and pay for your order, you will receive notification of when it has been dispatched, picked up and on its way to you! You will be given a delivery date and timeframe on when to expect your goods to be delivered to your door.

CONTACT US

hello@lovebabycot.com.au

1300 870 102